eb44 Frequently Asked Questions

eb44 requires a government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You will also need to submit a selfie holding the document. Verification is typically completed within 24 hours of submission. Until KYC is approved, deposits are accepted but withdrawals are held pending verification.

No — eb44 strictly permits one account per person. Duplicate accounts are detected through identity verification and device fingerprinting. If a duplicate account is found, both accounts may be suspended and any balances forfeited in line with the Terms and Conditions. If you have lost access to your original account, contact support at [email protected] to recover it rather than registering again.

If you cannot log in to eb44, first use the "Forgot Password" option on the login page to reset your password via your registered mobile number. If your account has been locked due to multiple failed login attempts, it will automatically unlock after 30 minutes. For persistent login issues, contact [email protected] with your registered mobile number and our team will assist you within a few hours.

To permanently close your eb44 account, send a written request to [email protected] from your registered email address, stating that you wish to close your account. eb44 will process the closure within 5 business days. Any remaining balance will be refunded to your registered payment method before closure. If you are closing your account due to problem gambling concerns, the self-exclusion tool offers a faster and more robust route.

To deposit via bKash on eb44, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a dedicated bKash merchant number. Open your bKash app, choose "Send Money", enter the provided number and your deposit amount, then use your bKash PIN to confirm. The transaction reference number must be entered back on the eb44 deposit screen to complete the process. Funds typically appear within 5 minutes.

Nagad deposits on eb44 are credited to your account balance within 5 minutes under normal conditions. During peak hours — particularly around major cricket matches like BPL or IPL fixtures — processing can occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your Nagad transaction ID and deposit amount for a manual trace.

The minimum deposit on eb44 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers through Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit set by eb44, though your payment provider may apply its own daily transaction ceilings.

The minimum withdrawal amount on eb44 is ৳500 across all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawals below this threshold cannot be processed. There is no eb44 fee charged on withdrawals, though your mobile banking provider may apply a standard transfer charge as per their own fee schedule.

eb44 processes approved withdrawals to bKash within 1 to 4 hours during business hours (9 AM to 10 PM Bangladesh Standard Time). Withdrawals requested outside these hours are queued and processed first thing the following morning. KYC verification must be completed before any withdrawal is approved. If your withdrawal has not arrived within 6 hours of approval, contact support with your withdrawal reference number.

eb44 does not charge any platform fee on deposits or withdrawals. The amount you deposit is credited to your account in full, and the amount you request for withdrawal is sent to your payment method in full. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction fees, which are outside eb44's control.

eb44 offers a comprehensive cricket betting market covering Bangladesh Tigers internationals, the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and major bilateral series. You can bet on match winners, innings totals, top batsman, method of dismissal, and dozens of in-play markets. Odds are displayed in decimal format and update in real time during live matches. To place a bet, select a market, enter your stake in BDT, and confirm.

eb44's slots library includes titles from Pragmatic Play, Spribe, NetEnt, Microgaming, and other leading game studios. Popular games include Monster Triple, Charge Buffalo, and a wide range of five-reel video slots, classic three-reel slots, and jackpot games. Each game page displays the official RTP percentage so you can make an informed choice before placing real-money spins.

Yes — eb44 is fully optimised for mobile play on both Android and iOS devices through the mobile web browser. No app download is required; simply open your browser, navigate to eb44.io, and log in to access the full game library and sportsbook. The mobile interface adapts to smaller screens while maintaining the full functionality of the desktop platform, including live betting and live casino.

RTP (Return to Player) on eb44 slot games varies by title and provider. Most slots in the eb44 library carry an RTP between 94% and 97%. The official RTP for each game is displayed on the game's information page. RTP is a long-run statistical average — it does not guarantee individual session outcomes. eb44 only partners with certified game studios whose titles are independently tested for RTP accuracy and fairness.

Yes — all games on eb44 are supplied by licensed game studios whose random number generators (RNGs) are independently audited by third-party testing laboratories. eb44 does not develop or modify game software internally; all titles are integrated directly from the provider's certified platform. This means the outcomes of every spin, hand, or match market are genuinely random and cannot be manipulated.

eb44 offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus structure, percentage match, and maximum bonus amount are displayed on the current promotions page within your account dashboard, as these details are updated periodically. All welcome bonuses are subject to wagering requirements — read the specific bonus terms carefully before opting in, as wagering conditions determine when bonus funds convert to withdrawable cash.

Wagering requirements specify how many times you must bet a bonus amount before it becomes withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before requesting a withdrawal of bonus-derived winnings. On eb44, sports bets and slot wagers typically contribute 100% toward wagering requirements, while live casino bets may contribute at a lower rate as specified in the individual bonus terms.

Yes — all eb44 bonuses carry an expiry period, typically between 7 and 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not met before the bonus expires, the bonus balance and any associated winnings are removed from your account. The exact expiry date and time for each active bonus is shown in the My Bonuses section of your eb44 account dashboard.

eb44 runs an ongoing loyalty programme that rewards active players with points based on their real-money wagering activity across sports betting, slots, and live casino. Accumulated points can be exchanged for bonus credits or used to unlock higher-tier benefits including faster withdrawal processing, dedicated account management, and exclusive promotional offers. Full details of the current loyalty tier structure are available within your account settings.

eb44 is a safe and reliable platform that uses industry-standard SSL encryption to protect all data transmitted between your device and the eb44 servers. Your personal information is stored in encrypted form and is never sold to third parties. All financial transactions are processed through official, regulated payment APIs. eb44 also enforces strict KYC verification to prevent fraud and protect the integrity of every player's account.

eb44 operates as an online betting and casino platform serving players in Bangladesh. We recommend that all players familiarise themselves with the laws applicable in their specific region and take personal responsibility for compliance. eb44 does not provide legal advice. What we can confirm is that eb44 operates under its platform licensing framework, uses SSL-secured infrastructure, partners with certified game providers, and enforces strict KYC and age verification to ensure responsible and transparent operations.

The minimum age to register and play on eb44 is 21 years. This is a strict, non-negotiable policy. Age is verified during the KYC process using government-issued identification. Any account found to belong to a player under 21 is closed immediately, with any balance forfeited. eb44 also encourages parents and guardians to use parental control software to prevent underage access to gambling platforms on shared devices.

To self-exclude from eb44, contact our support team at [email protected] and request self-exclusion, specifying your preferred exclusion period (minimum 6 months, up to permanent). Our responsible gaming team treats all self-exclusion requests as the highest priority and applies the exclusion without delay. Once self-exclusion is active, your account is closed and cannot be reopened during the chosen period — including on your own request.

eb44 provides several account-level responsible gaming controls accessible directly from your dashboard. Deposit limits allow you to cap daily, weekly, or monthly deposits — reductions take effect immediately, while increases require a 7-day cooling-off period. Loss limits cap your net losses within a set period. Time-out options let you suspend your account for 24 hours up to 6 weeks. Session time reminders alert you after a defined period of continuous play. All tools are free and take effect as soon as you activate them.